AFG Elliptical 4.0AE Consumer Review
When I was looking to buy an elliptical machine 3 years ago I decided to buy a more expensive machine so that I would get better quality and have a product that would last for a long time. I settled on the AFG 4.0AE elliptical and purchased it for approximately $1,400.
In the 3 years that we have owned the machine, I have had several small issues with parts needing to be replaced. Recently, a weld on the pedal arm snapped and caused the whole foot pedal to bend significantly. Because of the location of the defective weld, it wasn't discovered for a while. AFG did send me a replacement part, but shortly after replacing it the machine developed a loud and persistent thumping in the internal flywheel area.
This issue was clearly caused by the stress put on the internal components as a result of the pedal arm having a defective weld (I confirmed this with a service technician who repairs AFG equipment). Because this is an internal problem, it isn't something I can get to in order to attempt to repair it myself.
When I contacted AFG they refused to cover the labor to repair my machine because my labor warranty on the AFG 4.0AE elliptical is only 1 year. They did not care that the problem came about as a result of a major defect in their manufacturing (welds are supposed to be stronger than the surrounding metal so for a weld to snap indicated very poor quality work). Even when my dealer contacted the company they absolutely refused to even consider covering the repair cost.
They feel that it is acceptable to charge $1,400 for a machine and expect the customer to spend $200 to repair a problem that was a result of poor quality construction after less than 3 years. I would have been better off buying a $400-500 machine with the expectation that I would have to replace it every couple of years - since my $1,400 AFG 4.0AE elliptical trainer didn't last any longer than that.
I would strongly suggest that people avoid buying anything from AFG or any of the other brands sold by their parent company Johnson Health Tech. That would include Matrix, Vision Fitness, Horizon Fitness, Merit Fitness and Tempo Fitness. If you happen to get a defective machine you will be told "too bad, it's your problem".