I've mentioned it before, but these units were never designed for serious use. These are for the casual user. There are no grades between gym quality and these.
My equipment gets used, but I factor in the fact that I will be replacing parts and/or having products that failed at welds rewelded locally. My first weld fail was due to QC (they missed a weld) and the second, metal fatigue around the weld.
ICON (they own NordicTrack) support is cheerful, but rarely helpful, since CSR are not empowered to go above and beyond to truly help. They have to stick by their rules.
On the other hand, I've had stellar support for my inexpensive "Hardcore Gym" now owned by Body Solid. These folks have replaced the broken cables over a period well over 10 years for free, including shipping. This company completely gets it.
My next elliptical will be from them.
BTW- Kudos to All Ellipticals for a site where you can get an objective discussion going. ICON can't be too happy ;-)
