I finally junked mine a couple of months ago. Bought it, used it for 3 months. Went on vacation for 3 weeks, got home and started having problems with it. Called NordicTrack. It took from May to November to get someone to come out to my house to take a look at my machine, meanwhile I was unable to use it. So it was finally fixed. It broke a month later. Took another 2 months to get someone to come out, I was just lucky I had complained to the company prior about this problem, it just wasn't addressed at the time of the other visit. By the time I had it fixed the 2nd time I had it for a year, the warranty was up and anything else that happened was on me. I had used my machine a total of 4 months, 4 or 5 times a week for up to an hour by that time. About a month later I moved and after I got settled I worked out on my machine for a grand total of 2 days before it broke a 3rd time. The console went out for a 2nd time. Again I called NordicTrack and they informed me it would cost me more than half of what I paid for the machine to have a replacement console and a tech come out (because something happened with the tension motor as well). Finally I paid my maintanance guy 50 bucks to junk it for me, after I cussed out NordicTrack for having the worst possible customer service I have ever dealt with. Now I am in the market for a Sole elliptical trainer.
Dec 25, 2010
Console Does Not Work by: Anonymous
It seems that the poor quality of NordicTrack products spans continents. I am in London UK and I just bought an elliptical. The console does not work. I have had TWO replacement consoles sent to me and neither of them work either!
I have tried plugging it in and using batteries - no luck. It just won't turn on.
I'm going to try returning it now.
Nov 04, 2010
I agree, Horrible Product by: Anonymous
Mine keeps dropping the tension pulley. Unfortunately my warranty has expired.
