Proform 10.0 ZE Elliptical - Delivery Problems

by Katherine
(Virginia)

I read reviews and did comparisons and then price shopped. I ended up ordering the ProForm 10.0 ZE elliptical online at workoutwarehouse.com. I got confirmation right away. 2 days later ICON Fitness tried to up sell me warranty stuff which I did not take, I was also told that I would have my elliptical within 2 weeks of my order. My order was confirmed March 10. Days later I received a tracking number. Every time I tried to use it the shipping firm said it was invalid, that that meant the item was on the truck, but the truck had not been released for shipping to the freight line. I was told it would take a couple of days. It never happened. Call after call, I spoke with a number of people and they said they would check and get back to me. Never happened. Finally someone said it had probably disappeared during shipping. I could reorder at a discount. I did and was told it would arrive in 7 to 10 business days. After 5 days I called to track. It turns out I was told that they are not making them anymore, but no one had told me. I was given the choice to get the new model which did not have the one option that was a must. I was given the option to upgrade to the next model, but that was not going into production until mid-April. I did not want to wait and also was told there would be no way to move me to the front of the line. I was then told I could take time and research it and also choose from NordicTrack. Well, ICON Fitness owns a bunch of the names, why couldn't I choose from all. It is now April 10. I still have to make my 3rd attempt. Only because I can keep my now twice discounted price am I even considering it, but after over 10 calls and poor service, this will be my last try. Walking outside is free, I just may do that.

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