Freemotion 530 Elliptical

by Janet
(Eugene, OR)

After doing a lot of research on home use elipticals, I made an unwise decision to purchase this eliptical machine. The reviews online I had read were mostly bad, but the large discount store online confirmed, they were to deliver, set up and if for any reason I did not like the machine they would come pick it up and credit my account. So, why not try it? The price was right, about $1,000 and it had all the features I am looking for. I called the delivery/trucking company directly to request guys who are familiar with this machine, not guys being trained, to install it. They assured me they are all qualified. After waiting for 3 weeks, the trucking company w/white glove installation, said they were on their way. Upon getting home to try out our new machine, my husband let's me know they could not complete it. There was a defective part and the truck drivers are not service technicians. So there sit parts all over the floor with a partially assembled machine, great. I called the manufacturer to complain about their quality control as I had read a review about this exact story, the guy on the phone seemed very aware of similar situations. I then called the store I purchased it through and turned it all over to a manager to figure out getting it fixed or picking it up the next day. Still waiting... If you see another elliptical you like, buy that one if the reviews are good! Or maybe a decent product can not be made for $1,000? All in all it has been a very disappointing experience. I am counting on the manager from the store to make it better. I wish their buyers demanded a better product.

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