Health Rider H90e Failure

by Martin Wibbenhorst
(Antioch, CA)

H90e Break at Stress Point

H90e Break at Stress Point

I had my HealthRider for a few years and used it only sometimes. You know, that weekend or two every other month. Well, I had two breakdowns in it. Since it is mostly plastic parts, I had one of the "ears" that come out of the wheel piece break on me. That was pretty interesting and it could have injured someone. The second piece happened to me the other day. The steel rail that leads to the wheel and also has the footpad on it broke. It appears it was from a faulty weld. I took photos of the damage and forwarded to customer service that politely asked for about $700 to order parts because the warranty period had expired. Heck, this break almost wrecked my knees when it broke.

Anyone wishing to see some of the photos please ask me for them. The bottom line is that the construction of this ellipitical is crap. Light weight steel, light weight tubing and all the plastic fails over time. I would not look at any similar product since this could happen to you. I was pleased with my machine until these damages occurred. I was not pleased with the way customer service flatly denied my claim. I felt that this was not a warranty item in that sense, not when an entire leg breaks at a stress point. Has anyone else heard of this happening?

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