Sole E20 Elliptical Ordered from Sears

by Kathy French
(Owens Cross Roads, AL, USA)

I ordered this elliptical from Sears 3 times (had to do it over 3 times). You've heard 3rd time is charm...not true here. Sears was supposed to deliver and set up this machine, called me for a delivery time between 4:30 and 6:30 pm on Friday 7/19/13. Six-20 came and no delivery. We called the delivery department and was told they were running late. Why didn't the delivery man have the common courtesy to call and let us know he was going to be late. After waiting 3 hours to hear from "anyone", he called and said he had one more delivery to make at 9 pm and would be to my house after that, which meant it would be after 10 pm. Between the calls to Sears delivery and to their main office and no satisfaction, we finally told them to cancel the order and refund us for the equipment. I was not about to wait until 11 pm for this delivery. I waited for a week for this. I will never do business with Sears again and it's a shame that an elliptical that I was looking forward to will no longer be in the spot I cleared out for it. Customer service does not exist anymore. When we baby boomers die off, I hate to think what it's going to be like in the next 20 years. The supervisor actually told my husband on the phone, "tough luck"! It took my husband a while to calm down and he's a heart patient. Sears, you stink and will be going the way of Montgomery Wards and J.C. Penneys!

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