I had the Fitness Gear 821E elliptical for 91 days (that's one day after the 90 day parts & labor warranty had expired!) when the first piece on it broke. I called the company and they said they had the piece in stock, but still took them 3 weeks to send it out. A month later, I replaced the piece and within four days the flywheel broke. Called the company and they said they had the part and would send it out. Problem is that I didn't have any tool that would fix it. The elliptical is broke for good and they couldn't understand that. So now I am stuck with a broken Fitness Gear 821E that I was only able to use for a little over two months.