Epic EL 2980 Elliptical Review
(Glasgow, KY, USA)
We purchased the Epic elliptical for home use, and use it very regularly to improve our fitness, especially during winters.
Loved it, and used regularly until in 2012. We had to replace the resistance motor (did not fix the problem) then the console.
Customer service was great though, very friendly & informative. Ended up with over $1000 invested, but still loved the machine, using almost daily.
Last month, same issue again, but customer service has fallen apart since 2012! Troubleshooting revealed the console has failed again, but is now no longer available.
Representative(s) were unprofessional, poor attitude, and not helpful. I understand our equipment is older, but to be told that I have NO recourse for repair is unacceptable.
After asking to speak to a supervisor, was told that I would be wasting their time! I am a retired Army pilot, certified engineer now, and a mechanic. When I asked for at least a wiring diagram so I could troubleshoot the PCB's in the console, to attempt to repair myself; was told they are proprietary.
Basically I have a very expensive piece of scrap iron now. When transferred to customer sales, I was told that I may be able to get a $100 discount off of a new ($1000+) machine.
Why would I buy from a company that does not support their equipment more than a couple of years?! I am extremely disappointed & frustrated. We loved the elliptical, overall, if we could just keep it working!!!
I will NOT recommend Icon equipment to any of my friends, family or anyone interested in value & support for out-years.
This should be an easy repair of a great piece of equipment, instead, you have lost a customer.
I am truly disappointed and upset to see the "disposable attitude" permeate yet another once-great company.